City of La Verne
24 Hour City Hall Now Available
Have you ever wanted to report a street light out, but kept forgetting to call until you once again noticed the light was out and City Hall was closed? Now you can submit requests for service to the City of La Verne at your convenience. The City of La Verne is now offering an option for residents to report issues without having to call or come into City Hall. The new “24 Hour City Hall” is available on the City’s web site (www.ci.la-verne.ca.us) and allows users to report routine issues such as street light outages, the need for graffiti removal, tree requests, and more. Previously, residents had to report issues or make requests in person or over the phone. If City Hall was closed, residents were not able to communicate their non-emergency issues. 24 Hour City Hall is not meant for emergency situations such as water line breaks or life threatening circumstances. When faced with emergency instances, residents should call 911. The 24 Hour City Hall is an interactive system that allows users to report issues, make requests, and check the status of those requests anytime, 24 hours a day. Users simply click on the 24 Hour City Hall icon on the City’s home page, www.ci.la-verne.ca.us, to use the request form. Once there, users are able to fill in the vacant fields or boxes that provide the City with facts like a description of the request, the location, and follow up contact information. When the necessary form is completed, users will receive a request number to track the request’s status. Once submitted, issues will be sent to the appropriate City personnel and will be addressed within a reasonable time span. This program is available for residents to more easily and readily communicate with any City department in the hopes of making services more efficient and responsive. For any questions regarding the 24 Hour City Hall system, please contact La Verne Customer Service at (909) 596-8744.